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Paul is the President of Professional Blog Service. PBS works with clients making strategic investments into business blogging, social media and search engine optimization.
Social media campaigns should have business blogging as the hub of their activity. Often, we talk to prospects starting a B2B Social Media or B2C Social Media campaign with no content. Why? They don't have to the time to do it. Hire a ghost blog writer! Simply put, it is hard to participate on Twitter, Linkedin and Facebook with no content.
When I was in college, you could always tell the freshmen at a party because they'd be the ones hanging around the stairs talking about how cool the party was. Meanwhile, the upper-year students would be heading for the keg and, well, actually enjoying the party.
Twitter can be very similar. You've got a rush of new people hanging out, talking about how Twitter is such a great tool and sharing news stories on how many more millions have joined the feed. And then, over there in the back, there are a few people who are actually using it as a tool.
Unlike Diamonds, Twitter Isn't Forever
The thing is, Twitter won't be around forever. True, it may seem like everybody's on it and it's the place to be, but guess what? So was Friendster. Three years ago, Twitter didn't exist. Five years ago, Facebook was a burgeoning idea on a Harvard campus and six years ago, everybody had a MySpace. The point is, things move fast and tastes can change even faster.
Which is exactly why though Twitter can be a useful part of a comprehensive marketing plan, it's not the be all and end all.
So, What's Next?
If I knew, I'd be calling my broker. Seriously though, if you were to pin me to the mat, I'd have to say niche communities.
Sure there are big providers out there like Facebook and LinkedIn, but there are also a lot of smaller, more niche-focused social networks popping up. For example, Identi.ca, which is a Twitter clone. That particular community is made of predominantly open source software developers and fans and, as a result, has a distinctly technical feel to it along with a great tech sense of humor.
As messageboards and listservs grow up and enter the social realm, you'll see more niche-focused networks appearing. Then again, maybe not.
In the meantime, party with us on Twitter:
Paul Lorinczi
Erik Deckers
Paul is the President of Professional Blog Service. PBS works with clients making strategic investments into business blogging, social media and search engine optimization.
B2B social media and b2c social media are playing a big role in the slow economy. Like the Depression of the 1930s, misery loves company. Today, company is finding itself on business blogging sites, Facebook and Linkedin.
They say a man is rich who has friends. What about a company with fans?
There aren’t many internet users who remember seeing Charlie Chaplin’s movies when they debuted in theaters. Thanks to the internet, though, just about any user can watch Chaplin ham it up as the Tramp who faced many of the same challenges as his original audience.
During the Great Depression, poor folks watched the poor guy do his best to find a job (and keep it), fix up his house (err, shack), and woo the lady of his dreams. The audience had something in common with Chaplin’s characters, so they got the jokes, and the jokes brought them all together.
Of course, the Depression was no joke.
During these modern days we’re slogging through our own recession that doesn’t offer much to laugh about. A lot of Americans are facing those same struggles with work, housing, and even relationships. Just like Chaplin’s films portrayed the angst of those times, more and more people today are sharing the anxiety and worry of these modern times. Only we’re not doing it with slapstick and silent movies. We’re posting on blogs, sharing photos, and twittering.
.com-miserating
According to a recent trend report from Netpop Research LLC, online social networking has almost doubled since 2006 while the economy has only weakened since then. Netpop reports that about 3 out of 4 web users are personally sharing over the internet by contributing to blogs, rating products, uploading photos. etc.
Today about 29% of US broadband users communicate with each other specifically through social networking sites. Tough times do bring people together, and the results of this report point to even more online sharing as these recession days continue.
What This Means For Business
Commiserating with like-minded people can bring relief and comfort, but it can also impact our decisions. We aren’t sheep, blindly following anything willing to lead, but when every penny counts, it’s good to know how friends made similar choices.
While we’re updating microblogs and profile photos, we’re also rating products and declaring ourselves as fans of certain services. While we’re connecting through online chats, we’re also bidding at online auctions and sharing the scoop on great deals.
Netpop’s research revealed that social networkers currently spend more money online than “non-contributors,” and that they are likely to rely ever more heavily on the recommendations of their fellow networking media participants as this recession intensifies.
That’s why business owners need to get involved in social media. Reaching out to their existing customers who are already participating in venues like Facebook, LinkedIn, and Twitter.com will bring them into an ever-increasing network of contacts on the same wave length.
Just as Cate Riegner, VP of Research at Netpop Research, LLC, noted, “Brands that experiment in social advertising now will be in the best position to leverage these important media channels when the economy turns the corner.”
And, rest assured, this economy will indeed turn the corner, just like Chaplin always bounced back from that slapstick fall.
Paul is the President of Professional Blog Service. PBS works with clients making strategic investments into business blogging, social media and search engine optimization.
Marketing should not be the motivation when blogging for business. Conversation with your customers should be the cornerstone of blogging for business. It is ok to talk about what you do with readers. It just has to be done in a way that speaks to them and their selfish needs, not yours.
Before you rush into business blogging there's something you should know:
Every week someone calls us and asks if we can just ghost write blog articles for super cheap for their business blog. There's a name for these spammy business blogs, and it sounds like something that grows in that goo that accumulates in the drain pan under the fridge: splog.
Splogs are blogging's answer for the guy at the fair who yells “Hey you, with the face! Step right up...” So, after discovering that our future client has a splog, our first question is, well, if we are just writing, how is the blog being promoted? The answer from our prospective client is nearly always:
“We don't care about that. We just have the blog around to mop up on some keywords on Google. It needs lots of new content, but we don't really care what it says. We just want Google to index it.”
After we take a look at the prospects blog, we usually find three things are true about the aforementioned business blog:
1. It's written by fake people. Not real people with pen names, but fake as in department store mannequin with a bad wig and big sunglasses.
2. The content isn't personal (it's written in third person), usually isn't well written and isn't tracking in the search engines for keywords that actually get traffic. It's usually just more spammy content that will end up on page 8,500 in Google's search results for a fourth rate keyword.
3. The business blog is screaming fire in an empty theater at three in the morning on a Sunday after the popcorn ran out. It gets 20 clicks. Per month. Meaning a visitor is more likely to be a hacker's spider looking for unpatched scripts than a person, anyway.
Cheaply written business blogs which are put up for an audience consisting of a search engine spider and a ranking algorithm don't work very well if you are trying to actually market. To engage, you have to actually communicate with people. Which raises the biggest mistake that people make when they start business blogging: failing to be genuine.
Blogs which are written by real people that can be called on the telephone are the most effective if you want good marketing. That does not mean you have to write the article, but it does mean that every blog post needs to be your ideas, and said in a way that is personal and genuine.
Why? Because, people do business with people. It's that simple.
What are you going to do when someone calls and asks if Mr. Fake Person can speak at a trade show or come on a sales call? Hire an actor? Good luck with that.
Think about it.
People do business with people. People network with people. Sites like Facebook and LinkedIn connect people to people. It's called social media for a reason, and the blog is the foundation of it all. Spammy business blogs are anti-social.
Paul is the President of Professional Blog Service. PBS works with clients making strategic investments into business blogging, social media and search engine optimization.
Social media campaigns require some work and activity to make them successful. We have found the b2b social media networks where our customers, prospects and peers enage. What tools are out there for effective social media management.
In the previous post we outlined a few things to consider when choosing social networks to participate in. Now that you've made your choices, it is time to manage them.
To start, you’ll have to manually add all of your profile information. You can begin with the basics and fill each of these out over a period of time. Ideally, you want to be updating all of your social profiles about once a month. As you get involved with each social network you will see what type of profile information is necessary to attract the best relationships.
Try making a spreadsheet of all your social networks. Your column headers should be the social network name and URL, your user name, password and finally, the last date of update. It will help you stay on track of all of your profiles.
TIP: Be sure your profiles are similar on each network you choose to participate in. People are leery of chameleons who have a different "facade" in each community. Also, I think it is important to get connected to services that essentially become "profile aggregators" like Disqus, Gravatar, BackType and coComment. These services collect your various presences, show how actively and intelligently your social participate is and are quickly becoming important as credibility tools.
Now, here are some tools you can use
Linkedin is one of the best social media tools out there to connect to your market. For business to business marketing, you will probably find the people are you looking for on Linkedin. Before you do though, consider some of the Does and Don'ts of how to use it.
Don't: Use Your Work or Primary Home Email as Your Public Email
Get a Gmail, Yahoo or Hotmail account, unless you really like spam with your email. LinkedIn provides some protection to your email address, but it does give your email to first degree connections and the owners of groups you join.
Do Understand How LinkedIn Search Works
LinkedIn has millions of users. LinkedIn's search system is critical because it is what helps you find people and what powers the "people you may know" tool. The search tool is limited to:
In short: the more connections you have, the easier is to find people you are not connected to.
Do Have a Strategy
Quantity over Quality
The idea here is to connect with as many people as possible so you have access to as many LinkedIn users as possible. This generally means accepting connections from anyone who wants to connect with you. If you are a marketer, serial networker or recruiter, then the quantity should trump quality.
Quality over Quantity
If you don't need max our your visibility of LinkedIn's database, then the best way to use LinkedIn is to focus on quality. Connect with people that you know or who have a reason (beyond being a prospect) to know you. If you do purue quality, you should connect with a few "superconnectors" (people with thousands of connections) to gain access to more people in LinkedIn's database. It will be very hard to find people you know if you only can see 23,000 people compared to 453,000 people.
Do: Join groups
Groups allow you to find people with simmilar interest quickly. Joining in discussion is a great way to meet new people.
Don't Spam Groups
On LinkedIn there are two kinds of spam: blatant self promoting advertisements and blatant attempts to get more connections. Take a minute to look at a discussion group before your post a message and make sure the group has posts like the one you want to make.
Do: State that you are open to connections if you are.
If you want to grow your network quickly, tell people that you are an "open networker," or even become a LION (LinkedIn Open Networker).
Don't break Outlook with your fabulous name.
LinkedIn allows people to download their freinds and their friend's email addresses. If you make a fancy name like ">>>Bob "The NetworkGuru" Smith<<<" it will make a first impression. But the second impression will be that you can't be found in outlook because your first name doesn't start with ">" it starts with "B."
Paul is the President of Professional Blog Service. PBS works with clients making strategic investments into business blogging, social media and search engine optimization.
As I move into the Autumn of my life, I am amused at how business blogging and social media get caught up in the buzzword culture of the last 15 years. When I was younger, I got caught up in the game too. Those of us in the industry forget that the average person does not have the same passion and knowledge we do about the world in which we work. How often to you find yourself talking and the other person has no clue what you are talking about? It made me pause.
Everything that even smells of something new gets a buzzword. I have visions of smartly dressed people with stylish glasses and fancy haircuts going, "let's give it a name." Then come up with something like this:
3-6-3 Rule
A Ton Of Money
Accounting Noise
Acquisition Indigestion
Across The Board
Active Box
Activity Based Budgeting - ABB
Affluenza
After The Bell
Agency Cross
Agflation
Air Pocket Stock
Alligator Property
Alligator Spread
Alternative Energy ETF
Alternative Investment
And Interest
Angel Bond
Angelina Jolie Stock Index
Ankle Biter
Anonymous Trading
Antitrust
Arbitrageur
Aspirin Count Theory
Sourced from investopedia.com/buzzwords
What usually happens is a small segment of the population actually understands what it means. People in the know sound really smart because they can repeat the buzzword and sound really intelligent. The real genius' use lots of buzzwords in every sentence. (Wow, he's smart, he is buzzword compliant). And people buy it all the time. (I guess that's why they work).
I will be the first to admit that I loved buzzwords too. I used to sit around with my colleagues who dressed ever so nicely and play the buzzword game too. Yes, I was a buzzword expert with everyone, clients included.
No Buzzword For This
There is one constant in human evolution. Human interactions have not really changed. Despite all this technology introduced into our lives, we as a species still function pretty much the same way. While we may not feed each other to lions, we find new ways to be cruel just the same. And our fears and desires are pretty simple too. We can still be made to fear and sex still sells.
So, how does tie into the hype surrounding social media? What's all this new Internet marketing stuff about? Well, the reality is human evolution in buying has gone from the bazaar to the store, to the electronic store. Buying and selling is still done on emotions. Doing it on the Internet is no different. Now we have to either visually or through words impact people's emotional reaction to get them to buy from us. Just like we did when people stood in front of our table at the bazaar. There is no buzzword to describe this. Businesses just need to learn how to sell in this new market.
This is a absolute fact not lost on us or our social marketing efforts. Whether we are blogging for a business or promoting a post on Facebook, we seek to impact people's emotions.
In the end, humans have not changed. We are still creatures of habit. We still gravitate towards shared interest. The only difference is that we do it in a different environment today. So, if you peal off all the buzzwords and narrow down the basic human behavior we see today, success is simply watching how humans behave in their new environments. If you observe the Internet from this perspective, you will see that nothing has really changed, only the location where people congregate has.
Paul is the President of Professional Blog Service. PBS works with clients making strategic investments into business blogging, social media and search engine optimization.
Blogging and social media can be a tough sell to your boss. After all, most corporations are afraid of really talking to their customers online. They could say something bad. Most initiatives can fail because they do not follow one simple rule, use conversion points.
Let’s talk about conversion points. These beauties are a feature built into all well structured business blogs that create immediate transactions, sales or leads. They can be as simple as a well-placed button that says, “Buy Now” or “Get the White Paper.”
One Step or Two
A great conversion point lets the customer make the transaction without leaving the page. This makes it simpler and faster for the consumer to buy—and what’s faster for the consumer is faster and potentially more profitable for the business owner.
A next-best option is for the conversion point to lead the customer to the shopping cart or form. While it takes more time and effort on the consumer’s part for the sale, it still results in a sale.
The Obvious
Before we get started with them, 78% of our own clients’ pages don’t have a conversion point. That means that 78% of these pages DON’T SELL. And if your page doesn’t sell, how do you make money?
Every page should have at least one conversion point. Better yet, let’s make a rule. Every page should have a minimum of one conversion point. Try to make the conversion point that lets the customer stay on the same page. If this is impossible, lead them directly to the shopping cart or form.
Make it as easy as possible for the consumer to purchase your product, and they will. You can't measure the success of your blog, if there is nothing being converted.